Privacy Policy

Clear Path Veterans Pty Ltd

ABN 78 690 447 879

1. Who we are

Clear Path Veterans Pty Ltd (ABN 78 690 447 879) operates the website clearpathveterans.com.au. In this policy, "we," "us," and "our" refers to Clear Path Veterans Pty Ltd.

We provide veteran advocacy services, helping Australian Defence Force veterans with DVA compensation claims, CSC and ComSuper invalidity applications, and appeals. We are advocates, not lawyers, and do not provide legal advice.

2. What personal information we collect

We collect the following personal information through our website:

Through our contact and booking forms: your name, email address, and phone number.

Through our analytics and marketing tools: anonymised usage data including pages visited, time on site, device type, browser type, and approximate location. This data is collected automatically through cookies and similar technologies.

Through competitions and promotional entry forms: if you enter a competition or promotion on our website, we may ask health-related questions relevant to DVA claims, such as the type of conditions you are dealing with, your impairment points, and your discharge status. This is sensitive information under the Privacy Act, and we only collect it with your express consent when you submit the entry form. If you are selected as a winner, we also collect the Defence medical and service records you choose to upload. We use this information only to assess entries and, for winners, to provide the prize.

Outside of a competition or promotion, we do not collect sensitive information (such as medical records or service history) through our website. If you engage our services and provide medical or service-related information during the advocacy process, that information is handled under a separate client agreement.

3. How we collect your information

We collect personal information in two ways.

Directly from you, when you fill in a contact form, book a call, send us an email, or communicate with us by phone.

Automatically, through cookies and third-party analytics tools when you browse our website.

4. Why we collect your information

We collect and use your personal information to:

• respond to your enquiry or booking request
• contact you about our services
• improve our website and understand how visitors use it
• comply with our legal obligations

We will not use your personal information for any purpose other than what is described in this policy without your consent.

5. Cookies and third-party tools

Our website uses the following third-party tools that may collect data through cookies or similar technologies:

Google Analytics.Collects anonymised data about how visitors use our website, including pages visited, session duration, and traffic sources. Google's privacy policy applies to data it collects.

LeadConnector (GoHighLevel).Manages our booking forms and contact forms. Collects the information you submit through those forms. GoHighLevel's privacy policy applies to data processed through their platform.

Resend. Sends transactional emails on our behalf, such as booking confirmations and competition entry confirmations. Resend processes the name, email address, and message content needed to send those emails.

Our internal claims management system.Booking, competition, and enquiry submissions are sent to Clear Path Veterans' internal claims management system, which we use to manage client and prospective client information. This system is operated by Clear Path Veterans and is not a public-facing service.

If you enter a competition or promotion, our website sets two first-party cookies: one to remember which version of the promotion you saw (so you have a consistent experience if you return), and one to recognise your browser between visits without identifying you personally. Both are cleared automatically after 90 days.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Blocking cookies may affect your experience on our website, particularly with booking forms and competition entries.

6. Who we share your information with

We may share your personal information with:

• our third-party service providers (Google Analytics, LeadConnector/GoHighLevel, Resend, and our internal claims management system) as described above, solely for the purposes of operating our website and responding to your enquiries
• professional advisers (accountants, lawyers) where necessary for business operations
• government agencies or law enforcement where required by law

We do not sell, rent, or trade your personal information to any third party.

7. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Contact form submissions are processed through LeadConnector's secure platform. Website analytics data is stored by Google under their security protocols.

We retain your contact information for as long as necessary to respond to your enquiry and, if you become a client, for the duration of our engagement and any applicable legal retention period. You can request deletion of your information at any time.

If you enter a competition or promotion and are not selected, we keep your entry details so we can contact you about our services. You can opt out of this contact, or ask us to delete your details, at any time using the contact details in section 10.

8. Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• access the personal information we hold about you
• request correction of any inaccurate information
• request deletion of your personal information
• withdraw consent for us to contact you
• make a complaint about how we handle your information

To exercise any of these rights, contact us using the details in section 10.

If you are not satisfied with our response to a complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

10. Contact us

If you have questions about this privacy policy or how we handle your personal information:

Clear Path Veterans Pty Ltd
ABN 78 690 447 879
Email: info@clearpathveterans.com.au
Phone: 0468 024 323
Website: clearpathveterans.com.au