Household Services
Household ServicesHouse cleaning
What it is
Regular help with cleaning tasks you can no longer manage safely or comfortably because of your accepted conditions, vacuuming, mopping, bathrooms, and general tidying.
Who's eligible
You have at least one accepted DVA condition that limits your ability to clean your home.
You do not need a Gold Card or high impairment points to qualify. Moderate impairment is often enough.
DVA only covers tasks you were responsible for before your condition. If other people live with you, DVA considers whether they could reasonably do the tasks. A housemate or family member can be set aside where taking it on would substantially disrupt their work or other commitments, or where they have their own illness or disability.
How to get it
- 1
Complete the Claim for Household Services Compensation (form D9319) with your GP, who documents how your accepted conditions stop you doing the housework.
- 2
Lodge it with DVA through MyService, by email to HHS@dva.gov.au, or by post. DVA then assigns an occupational therapist to do an in-home assessment of your daily activities.
- 3
DVA issues a determination letter setting out the approved services, hours and duration, then arranges a contracted cleaning provider at no cost to you.
- 4
As of 2026, approval typically takes around 3 to 6 months, mostly because of the in-home OT assessment step. You can call DVA on 1800 555 254 about a household services claim.
Also in Household Services
Not sure this applies to you?
Take the 2-minute quiz, or talk to us directly if your situation is more complex.
The information on this page is general in nature and does not constitute legal, medical, or financial advice. Eligibility for RAP and household services items is assessed individually by DVA and your treating practitioner. Clear Path Veterans Pty Ltd (ABN 78 690 447 879) is not a law firm and our team are not registered legal practitioners. Individual circumstances vary and outcomes depend on the specific facts of each case.